Shipping

We ship our orders through several of the leading parcel companies

Canary Islands

• Orders can be managed from our online website.
• All extra expenses (Cabildos, Customs Management, Taxes, Rates and any expense or tax) generated by the order will always be borne by the client.
• Optionally, some of the gifts may not be sent with the orders. Gifts are subject to availability and stock, and may not be subject to a subsequent claim. Gifts are also taxed and must be invoiced.
• Returns without just cause or rejection of orders will be processed once the order is physically in our warehouses, the costs will be borne by the customer, also paying the initial shipping cost of 19.99 euros.
• If any order does not meet some of the conditions described above, it will be automatically canceled, notifying the customer via email.

Costs

• Free shipping from 20€  and 5.35 € for orders below 20 €.

Customs information

Life Pro Nutrition SL is not responsible for packages refused or held by customs. There are many country-specific laws, regulations and restrictions that may affect our ability to ship your order to you and your ability to be able to receive your order.

We recommend that you contact your local customs office for more information.

We recommend that you contact the customs office to understand what regulations and restrictions may apply to the items you are ordering. Local customs brokers may delay your order or refuse delivery in accordance with local laws.

Only unopened items can be returned.

Please note that you can only return unopened items.

It is important to note that if your order is returned due to product ban or restriction policy, if the shipping address is incorrect, refusal to pay customs or order acceptance fees, even if no one is available to accept your order. You will receive the full amount of the order minus shipping, customs and discount fees.

You will receive the full amount of the order minus shipping, customs and discount fees.

You will also assume responsibility for any other external charges, such as storage fees or return postage. If the cost of returning the order is more than the total amount to be refunded, we will instruct the carrier to abandon your order and you will not receive a refund. If a product is seized by customs, you will not receive a refund for that product. When returning a package, please note that refunds cannot be processed until the returned package has arrived at our warehouse.